FAQ
1. How can I place an order?
You can easily place an order directly through our website. Simply browse our products, add your selections to your cart, and follow the checkout process.
2. What are your shipping policies?
- UAE: Orders placed before 1 PM receive free next-day delivery.
- GCC: Orders typically take 3-5 days and are eligible for free shipping on orders over AED 1000.
3. What payment methods do you accept?
We accept all Visa and Mastercard payments, as well as Apple Pay and cash on delivery within the UAE.
4. Is your payment process secure?
Yes, our website is secure, and we do not store any payment information. You can shop with confidence knowing your details are protected.
5. What is your exchange policy?
We offer free returns within the UAE within one week of delivery, provided the item is in the same condition, unworn, and with the original tags attached.
6. Can I exchange an item for a different color or size?
Yes! You can exchange an item for a different color or size as long as you reach out within one week. Just send us a DM or email with your order number, and we’ll take care of the entire process for you!
7. How can I contact customer support?
You can reach our customer support team via email at labelunknown.shop@gmail.com. We’re here to help!
8. Do you have a size guide?
Yes, we have a size guide available under each product. If you need personalized sizing recommendations, feel free to contact us via Instagram at @label.unknown.